With this particular training I felt the most valuable exercises centered around the creation, additions and fine tuning of the Bloglines account. What a great source to receive regular visual and audio updates on various interest areas. Professionally, I enjoy just total immersion in book review materials of varying formats.
It was fun to work with Meez to create an avatar.
The time we spent on Zoho Writer was a disappointment. As our customers work in Library 2.0 (in library) they are using our desk/lap tops which are loaded with Microsoft Office products. Why can't we learn more about the established packages which we offer? Wouldn't we provide better customer service?
Many prospective employers have gone to an online employment application process. We are experiencing a number of individuals coming into the library to start and/or complete this process. The interfaces vary from employer to employer. Shouldn't we be more familiar with these real-life applications?
And what about Library 2.0 and the spaces we provide our customers to work in? Is it a successful customer experience to be filling out an online job application surrounded in an open grouping of desktops by boisterous RuneScape players? What about that Learning Commons 2.0?
1 comment:
Thanks for your views on Zoho Writer. You are right about customers favoring established desktop products like MS Office.
And there are a few advantages in using online services. Many libraries don't have MS Office installed and Zoho or Google Docs may come in handy in such instances. Also, library patrons need not carry diskettes or CDs to save & take their documents back with them. Because with Zoho, everything resides on the net and they can access their documents from any computer just like they access their email.
We are eager to hear your experiences with Zoho and what needs to be improved in our products.
Arvind
http://zoho.com
Post a Comment